Zagzoog always welcomes the provision of distinguished services to its valued customers.

Exchange and Return policy for household appliances:

1. Exchange or Return must be made within 7 days from the date of original purchase invoice.
2. The product to be returned must be in the same original packing/ condition in which it was received.
3. For any exchange or return of invoices that include loyalty points, Al-Fursan miles, purchase vouchers from the company or strategic partners, coupons and gift offers from retail showrooms:
• Will be deducted from the invoice and cannot be exchanged for any financial value.
• Cannot be exchanged with any financial value.
4. Exchange or Return is need to be made in the same store in which it was purchased.

Important instructions:

  • During the purchase process, please provide your phone/mobile number and detailed description of your home/ location for a convenient delivery.
  • You can cancel delivery & installation orders, request a refund, or exchange with extra payment or refund the difference in price within 24 hours of purchase invoice issuance.
  • Delivery time is 48-72 hours depending on the season and external factors. The delivery & installation team will contact you to schedule the delivery time.
    Please inform the delivery and installation section about any special details that may affect the safety of technicians while installation. Please note that in case of any safety hazard in the installation site, the delivery & installation team will cancel the installation.
  • The Customer must confirm condition of the unit and ensure receipt all of its accessories including warranty card while receiving the unit; as the company will not be responsible for any missing accessory or damage after receipt.
  • Please read all instructions for site preparation before installation to avoid any damage or disruption in the installation process.
  • We also need the customer to read the operating manual supplied with the unit to have knowledge about operation and specifications of the unit to ensure better results.
    In case of any query, please contact the salesman or store supervisor or technical support dept.
  • Customer is also requested to register data of the Electronic Warranty Card on the company’s website .
  • You can also visit our website for any additional information about sales; or can contact our sales dept. at the branch near you. You can also enjoy Online shopping through our electronic Sales Channel on
  • For after-sales services (Maintenance), please contact our Customer Assistance Center on UAN number 920004111 or WhatsApp No. 0596715066.